24/7 Technical Support
Fast, reliable assistance whenever you need it. Our team is ready to solve your connectivity issues day or night.
Service Status
Check real-time network status and outage reports.
View Status Page →Frequently Asked Questions
How do I power cycle my router?
Unplug the power cable from your router, wait for 30 seconds, then plug it back in. Wait for the lights to stabilize.
Why is my internet slow?
Try restarting your equipment. If issues persist, contact us for line diagnostics.
LOS light indicator is blinking red?
Immediately contact our support team as this indicates a loss of signal.
PON light indicator is blinking or not steady?
This indicates a problem with the fiber connection. Contact us for immediate assistance.
How to change WiFi password?
Log in to your router admin panel using 192.168.1.1 or 192.168.0.1 and navigate to wireless settings.
Service coverage areas?
Check our interactive coverage map for availability in your location.