Eligibility for Returns

To be eligible for a return, the following conditions must be met:

• The item must be in its original packaging and unused.
• The return request must be made within 30 days of purchase.
• The item must be defective, damaged, or not functioning as intended.
• Proof of purchase (e.g., receipt or invoice) must be provided.

Non-Returnable Items

The following items are non-returnable:

• Activated SIM cards or other consumable items.
• Installation fees or service charges.
• Items not purchased directly from AIO Wireless Inc.
• Items that have been used, damaged, or altered by the customer.

How to Initiate a Return

To initiate a return, please follow these steps:

1. Contact our customer support team at [email protected] or call +639457743837.
2. Provide your order number, proof of purchase, and a detailed reason for the return.
3. Package the item securely in its original packaging, including all accessories and documentation.
4. Ship the item to our return address: Unit 208 Maria Cristina Building, 103 Samson Road, Caloocan City 1400, Philippines.

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed within 7-10 business days and credited to your original payment method. Please note that shipping costs are non-refundable.

Warranty Information

AIO Wireless Inc. offers a 12-month warranty on all hardware and devices. The warranty covers defects in materials and workmanship but does not cover damage caused by misuse, unauthorized repairs, or natural wear and tear.

If your item is covered under warranty, please contact our customer support team for assistance.

Contact Us

If you have any questions about our Return Policy, please contact us at:

AIO Wireless Inc.
Email: [email protected]
Phone: +639457743837
Address: Unit 208 Maria Cristina Building, 103 Samson Road, Caloocan City 1400, Philippines